Question 1

Do you offer a refund?

Accepted Answer

We offer a 7-day full-refund guarantee. If you've tried Superly and you're not satisfied, just contact us at

Question 2

Do you offer a free trial?

Accepted Answer

Due to very high demand, we had to pause our free trial indefinitely. You can still try Superly risk-free since we offer a 7-day full-refund guarantee.

Question 3

Which AI / LLM models do you support?

Accepted Answer

We add every major state-of-the-art model & keep it updated:
- OpenAI GPT-5
- Anthropic Claude Sonnet 4.5
- OpenAI GPT-5 Mini
- OpenAI GPT-5 Nano
- Google Gemini 2.5 Pro
- Google Gemini 2.5 Flash
- xAI Grok 4

Question 4

How many AI credits do I get?

Accepted Answer

- We're very transparent, if you're on a $25/mo Pro plan, we strive to give you $25 worth of AI usage.
- If you've paid $299 for an annual Pro plan, we strive to give you $25/mo worth of AI usage that resets every month.
- Max plan gets you the maximum credits. 
- In the rare case that you have very high usage, just contact us to bump your credits up:

Question 5

What's the limit on AI chat length?

Accepted Answer

- We're proud to support 200k tokens for every chat.
- Comparatively, ChatGPT only gives you 32k tokens for Plus subscription and 128K tokens for Enterprise subscription per chat.

Question 6

How are my AI credits used?

Accepted Answer

- Credits are used based on token consumption. 
- The longer the same chat continues, the more credits are used. 
- The more knowledge sources you have connected to the chat, the more credits are used.
 - For example connecting a 12 hour long YouTube video will use lot more credits than a 10 minute video.

Question 7

What kind of knowledge sources can I connect to my AI chat?

Accepted Answer

- Meta Ads link
- YouTube video link
- Instagram reel link
- TikTok video link
- PDF files
- Images
- Text documents with our built-in Notion-style editor
- Websites
- We're always working on supporting more file types & social media links. If you have any suggestions, please let us know at

Question 8

Can I cancel my subscription?

Accepted Answer

Yes, we promise you can cancel your subscription at any time. You can do this from your account settings & Stripe customer portal.

Question 9

What payment methods do you accept?

Accepted Answer

We accept all major credit cards, debit cards, Apple Pay & Google Pay.

Question 10

Can I upgrade or downgrade my plan?

Accepted Answer

Yes, but due to high demand right now, just contact us anytime and we will handle it for you.

Question 11

Do you offer discounts for non-profits?

Accepted Answer

Unfortunately, we don't offer any discounts currently due to high demand and costs.

FAQ

Frequently asked questions about the platform

Do you offer a refund?

Do you offer a free trial?

Which AI / LLM models do you support?

How many AI credits do I get?

What's the limit on AI chat length?

How are my AI credits used?

What kind of knowledge sources can I connect to my AI chat?

Can I cancel my subscription?

What payment methods do you accept?

Can I upgrade or downgrade my plan?

Do you offer discounts for non-profits?

FAQ

Frequently asked questions about the platform

Do you offer a refund?

Do you offer a free trial?

Which AI / LLM models do you support?

How many AI credits do I get?

What's the limit on AI chat length?

How are my AI credits used?

What kind of knowledge sources can I connect to my AI chat?

Can I cancel my subscription?

What payment methods do you accept?

Can I upgrade or downgrade my plan?

Do you offer discounts for non-profits?