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Florence Labs Inc.

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Terms of Service

Our terms and conditions

Effective Date: September 20, 2025, or the date you acknowledge these updated Terms within our Services, if earlier.

Welcome to Superly! Before you access our services, please read these Terms of Service.

These Terms of Service (“Terms”) govern your use of Superly, including our AI whiteboard platform, AI chat integrations, subscription offerings, mobile and desktop apps, and any associated software and websites (together, our “Services”). These Terms are a contract between you and Florence Labs Inc. (“we,” “us,” or “our”). By accessing or using our Services, you agree to these Terms.

Please also review our Privacy Policy, which describes how we collect, use, and protect your personal information.


1. Who we are

Superly is an AI-powered workspace that enables users to visually collaborate with latest AI models, embed content (such as YouTube videos, social media posts, websites, and documents), and interact with multiple AI chats directly on a digital whiteboard. We build tools to help creators, businesses, and teams improve productivity, marketing, and creative workflows.


2. Account creation and access

Minimum age. You must be at least 18 years old (or the minimum age required to consent to use online services in your location, if higher) to use our Services.

Your Superly Account. To access our Services, you may need to create an account. You agree to provide accurate and current information and to keep it updated. You are responsible for maintaining the confidentiality of your login credentials, and for all activity that occurs under your account.

No sharing. You may not share your account login information with others or make your account available to anyone else. Notify us immediately at help@superly.app if you suspect unauthorized access.

Closing your account. You may close your account at any time by contacting us at help@superly.app.

Business accounts. If you register with an email address owned by your employer or another organization, your account may be linked to that organization’s business account. In such cases, the organization may control or access your account and data.

Trial or evaluation use. Some Services may be provided with limited functionality or time restrictions for evaluation purposes only.


3. Use of our Services

You may use our Services only as permitted by these Terms, our Acceptable Use Policy, and applicable law. Prohibited uses include, but are not limited to:

  • Violating laws or regulations, including export restrictions.
  • Building or training competing AI systems or reselling our Services.
  • Reverse engineering, scraping, or unauthorized data harvesting.
  • Gaining unauthorized access to systems or deceiving others.
  • Infringing on intellectual property or privacy rights.
  • Accessing Services through automated or non-human means (e.g., bots or scripts) without our explicit permission.
  • Introducing malware, spamming, DDoSing, or otherwise disrupting our Services.
  • Using outputs or actions from the Services to provide financial, medical, or legal advice.

4. Inputs, Outputs, and Materials

Definitions.

  • “Inputs” are content you submit (e.g., text prompts, documents, embedded links).
  • “Outputs” are responses generated by the Services.
  • Inputs and Outputs together are “Materials.”

Your responsibility. You are solely responsible for your Inputs, including ensuring you have the necessary rights to submit them and that they comply with these Terms.

Your rights. Subject to your compliance with these Terms, you retain any rights in your Inputs. We assign to you any rights we may have in Outputs, to the extent permitted by law.

Reliability of AI. You acknowledge that Outputs may contain inaccuracies, errors, or incomplete information. You should not rely on them without independent verification.

Use of Materials. We may use Materials to operate, maintain, and improve the Services (including model training) unless you opt out through your account settings. Even if you opt out, we may use Materials you flag for safety or provide as feedback.


5. Feedback

We welcome your suggestions, comments, or ratings of Outputs (“Feedback”). By providing Feedback, you grant us the right to use it without restriction or compensation.


6. Subscriptions, Fees, and Payment

  • Fees. Some features require payment. You agree to pay the listed fees using a valid payment method.
  • Recurring charges. If you sign up for a subscription, you authorize us to charge your payment method on a recurring basis until you cancel.
  • Refunds. Except where required by law, all payments are non-refundable.
  • Price changes. We may update pricing with prior notice. Continued use after the change constitutes acceptance.

7. Third-Party Services

Superly integrates with third-party content and services (e.g., YouTube, Instagram, AI model providers). We do not control or take responsibility for third-party services, and your use of them is subject to their terms and policies.


8. Content Moderation

We may remove content that violates these Terms, our policies, or applicable law. If your content is removed, we will attempt to notify you unless prohibited by law or security concerns.


9. Software

We may provide updates to our apps or software. These updates may be automatic and are governed by these Terms (and, where applicable, third-party open-source licenses).


10. Ownership

Superly and its Services are owned by Florence Labs Inc. and our licensors. You are granted a limited right to use the Services, but no ownership rights are transferred to you.


11. Disclaimer of Warranties & Limitation of Liability

THE SERVICES, OUTPUTS, AND MATERIALS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE AND OUR PROVIDERS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, RELIABILITY, AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE AND OUR AFFILIATES SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES. OUR TOTAL LIABILITY TO YOU WILL NOT EXCEED THE GREATER OF (1) THE AMOUNT YOU PAID US IN THE SIX MONTHS BEFORE THE CLAIM AROSE OR (2) $100.


12. General Terms

  • Service changes. We may add, change, or discontinue features at any time.
  • Changes to Terms. We may update these Terms. Continued use of the Services means you accept the new Terms.
  • Termination. We may suspend or terminate your account for violations of these Terms. You may cancel at any time.
  • Severability. If part of these Terms is invalid, the rest remains in effect.
  • No waiver. Our failure to enforce a provision does not waive our right to enforce it later.
  • Assignment. You may not transfer your rights under these Terms without our consent.
  • Brand use. You may not use the Superly or Florence Labs Inc. name or logos without prior written permission.
  • Legal compliance. You agree not to use the Services in violation of export laws or other legal restrictions.
  • Government use. The Services are provided as commercial software; government users receive only the rights described in these Terms.

13. Disputes

  • Equitable relief. Breaches of Section 3 (Use of Services) may entitle us to injunctive relief.
  • Governing law. These Terms are governed by the laws of the State of California, except where Canadian law requires otherwise.
  • Jurisdiction. Disputes will be resolved exclusively in the state or federal courts of San Francisco, California.

Contact: Superly Florence Labs Inc. help@superly.app